I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.
What produce was out of stocK?
BT Retail do not normally run out of broadband routers.
Did you order normal broadband, or BT Infinity?
Do you have an existing working phone line from BT retail, and when did you place your order for broadband.
Unless its a totally new provision of a phone line, then no home visit is needed because broadband is self install.
I'm very sorry the appointment to activate your line was missed.
Your best bet would be to contact our order team and allow them the chance to put things right. I will drop you a private message now which will include the link to our order team whereby you can online chat with them. This order team is based in the UK and will own your complaint until everything is sorted out.
Should you have any further problems after speaking with this team please let us know.
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Its Open reach who do the provision for all service providers apart from cable, so there may be a problem with the external network. Is it a new build house?