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Rc28
Aspiring Contributor

on ‎10-12-2021 15h48

306 Views
Message 11 of 14

Re: Fail!


Spoke to BT on the phone. Order has not been updated and neither has the openreach side. Im to ring back after 6pm or tomorrow morning for update

 

thanks for your help

0 Ratings
JohnC2
Moderator
Moderator

on ‎10-12-2021 16h10

300 Views
Message 12 of 14

Re: Fail!

Hi @Rc28, welcome to the forum, and sorry the engineer was not able to complete your installation. Post back and let us know what the update is tomorrow.

Cheers

John

0 Ratings
Rc28
Aspiring Contributor

on ‎10-12-2021 16h11

298 Views
Message 13 of 14

Re: Fail!

Thank you

will do

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Rc28
Aspiring Contributor

on ‎21-12-2021 9h50

266 Views
Message 14 of 14

Re: Fail!

Update!

surveyor has been out and openreach have said there will be a charge of £1015 if they dig the trench to install the ducting to the property 

 

i cannot believe it. BT said there is never normally a charge so they are trying to find out why but openreach not being very helpful

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