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gg30340
Distinguished Sage
Distinguished Sage
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Message 11 of 12

Re: Failed FTTP install

You will need to persevere, officially complain or cancel the order.  

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evansnp
Contributor
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Message 12 of 12

Re: Failed FTTP install

Update 3:  Called BT again (Thursday), and very helpful lady spoke to Openreach, and escalated the problem.  She insisted that they call me to arrange a visit, to which they agreed. On Friday, Openreach turned up again, 5 minutes after I'd left the house!  This time they left a card, with the engineers telephone number, stating that the fault had been fixed ..... Yay!  Unfortunately, it hasn't; still no light down the fibre.  I tried calling the engineer, but the number he left was invalid.

 

Give me strength!!

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