So, on 22 June 2025 I checked my BT account and saw that I could 'upgrade' my current 100mb package to the same product and reduce my monthly bill. Excellent.
Oh, and a little yellow banner saying that this would also give me a months speed boost to 500mb. My 100mb service has been rock solid at 150mb (wired ethernet on devices) but that would be a nice idea, at least I can see if I can get the same stability at 500mb.
Order placed. Activated. No speed boost.
Waited a day or two. No speed boost.
Rang BT and got mixed answers from Guides:-
1. the offer was only for new customers - - but why was it offered to me as an existing customer upgrading?
2. the speed boost will only activate once I am out of the 14 day cooling off period.
Today, 11 July 2025 well out of the cooling off period, I rang BT again. Very helpful Guide went away and checked. He came back and said I was eligible but he could not activate the boost manually. He checked again and said it was not possible to add this as it is done at the point of sale when you click the order accept button.
Hmmm.... I did say that whereas this is not a serious issue it does marr the fact that offers are made and not honoured.
