forum mods will help and will post here
From what I have read Sky use different magic equipment that doesn't change ove to BT.
Thought Sky used Bt's systems?
In that case why don't the incompetent muppets that run the department book the change over when it can be done. I would not mine waiting for the change over within a day but to say I will be connected on a date then be told there is no connection available is no good.
Dont they know how to plan work? I manage to do it at work, why cat they. Is this telecoms stuff such difficult stuff?
@Maverick02k welcome and thanks for posting.
I am sorry that your Infinity is still not connected. I would like to take a look at this and get things sorted. Can you send me in your details using the "Contact The Mods" link found in my profile and I will take it from there.
You are going to have the same problem with any other provider except Virgin, as they all use Openreach.
If your phone was part of the order, then you are going to have to pay cancellation charges, as that had been activated.
You may find that you have to wait 10 days before you can re-order broadband from another provider, you may also find that the fibre cabinet is now full.