Robin2000 - I'm facing similar issues to Maverick and have been told that I can't cancel the order and return the equipment as my phone line is active and therefore the contract has started. So far I have not had any broadband and the associated TV services since day one. Customer services have no idea why my service didn't start. Engineer due on Weds (which will be two weeks after my activation date) but I woudl rather just cancel the whole thing and go and beg sky to reconnect me.
Can I really cancel due to their failure to connect properly even though I have a phone line active?
You have already been offered help on this post, please do not hijack existing threads. Remember, this is a customer to customer help forum
I am a customer and I am asking another customer to clarify his comment (namely Robin 2000) that the contract Maverick had could be cancelled. Maverick has already stated he has a phone line active. This is not hijacking - it is asking for clarification.
I notice you are not a moderator so perhaps unless you have something useful to say that you leave the customers to continue helping each other.
Have you responded to the moderator on your own thread?
They are the only people who can help.