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shc17
Beginner
295 Views
Message 1 of 4

False billing from BT


All of a sudden I see this huge amount of £1571.00 on my bill and upon query I am advised that there has been an indemnity claim from the bank and BT have apparently returned all the monies paid in the past to the bank. I have neither instructed nor has my bank asked for or received these monies. There is obviously been a huge scam. I’ve tried to talk to BT customer service and not having any luck. 

If this can happen to me, it can also happen to others. How do I get redress?

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3 REPLIES 3
Keith_Beddoe
Distinguished Sage
Distinguished Sage
285 Views
Message 2 of 4

Re: False billing from BT

@shc17 

Are you a BT Business customer?

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shc17
Beginner
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Message 3 of 4

Re: False billing from BT

Negative, not a business customer.  

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Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 4 of 4

Re: False billing from BT


@shc17 wrote:

Negative, not a business customer.  


Then ring BT billing on 0800 800 150, as this is only a customer to customer help forum.

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