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jashley
Beginner
212 Views
Message 1 of 2

Fibre 1 to Fibre 2 Upgrade Order - Pending

Good afternoon,

I have placed multiple orders to upgrade my broadband from Fibre 1 to Fibre 2. In all cases the order states it is 'Pending' and never changes from that.

On calling, the only solution offered is to cancel the existing order and create the same order again. Unfortunately this does not resolve the issue - the order never moves beyond the 'Pending' status.

Can anyone help, please?

Thanks.

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1 REPLY 1
imjolly
Distinguished Sage
Distinguished Sage
204 Views
Message 2 of 2

Re: Fibre 1 to Fibre 2 Upgrade Order - Pending

try phoning the options team and see if they can sort out your order 0800800030



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