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My question is - do I need to get one in order to obtain Fibre when it comes?
I called and spoke to 3 people at BT but nobody could tell me the answer.
House was built 5 years ago in rural area. No landline was ever installed. Some neighbouring properties have landlines.
Do I need to get one or will I be able to obtain Fibre without one when the time comes in a few months?
Solved! Go to Solution.
You would need to follow the process for ordering a new phone line first. Once that has been provided, then the Openreach database will be updated and you will be able to see what broadband options are available to you.
Place an order for a line only using this link - https://www.bt.com/landline/deals
If the address doesn't appear properly when you enter the postcode, there is a section underneath where you can manually enter the address. This will raise the order with the address showing as bronze and it will prompt Openreach to carry out a survey to confirm the routing. Once the routing is updated the order will then progress as normal. You can then add broadband once you have the line up and running.
Are you sure about that @Keith_Beddoe , it seems pointless ordering a copper line that will not be used now that we have SOGEA. Surely it must be possible to order FTTP directly without first having to provide an unused copper pair.
Copper routing is surely meaningless in the context of FTTP.
@MartinMcD Give the FTTP team a call for advice 0800 587 4787
I was suggesting that process to enable a routing to be built, either copper or fibre. If only a fibre route is available, the that would be determined by Openreach once an order is placed.
Nothing will happen at all until there is an order in the system.
Agreed, but surely that order doesn't have to be for copper.
If it's full fibre there shouldn't be any issues given they've recently started offering broadband without the facility to make calls anyway
Thanks very much, I will try that number.
I guess I just don't understand how the fibre gets from the cabinet 250m away to my house. There are underground phone lines to some close neighbouring properties so does the fibre cable go as far as that and then have to dig up my front garden?
I don't mind, just keen to understand really.
FTTP (full fibre to the house) doesn't come from the cabinet, it comes from a head end exchange. The will be a 'spine' fibre that will feed a number of distribution points which will either be in an underground chamber or on a pole depending on the way properties are currently served.
So either you will have an underground duct provided from the distribution point to your house or an overhead fibre from a pole.