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michie33
Beginner
319 Views
Message 1 of 3

Final Bill Refund

Hi I ended my bt services on the 11th of jan and was told my refund would get sent to my new address , 

I called back on the 18th to see when i would get my cheque sent out to me and to make sure it was my new address

I was told no we dont have your new address when i clearly gave it to them on the phone when i ended my services 

I recieved a letter to my new address with the details of me being in credit but still no money , its alot of money they own me if it was the other way round i would be getting hounded can some please tell me how long i will wait for my cheque to get here and that it will be sent to the right address thank you

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2 REPLIES 2
Distinguished Sage
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Message 2 of 3

Re: Final Bill Refund

I have asked the Forum Moderators to help you they will post their contact link here
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Moderator
Moderator
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Message 3 of 3

Re: Final Bill Refund

Hi michie33,

 

I am sorry to hear that you have received your refund. I'll be able to chase this for you. Please can you send me in your details using the "Contact The Mods" link found in my profile?

 

Thanks

 

PaddyB

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