cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted
Newbie
106 Views
Message 1 of 3

Final bill letter received

Hiya, 

We signed up for BT fibre and were due to be transferred at the beginning of March. There was then an delay with the fibre connection which left us without Internet. A temporary copper cable connection was set up in the meantime and we were told we wouldn't be billed. We received a zero bill 

The fibre is now up and running but we have just received a second zero bill saying 'Sorry to see you go' and 'final bill'.

Is this likely to be a paperwork glitch or should I call them to confirm?

Account on My BT shows direct debit set up with £70 credit.

Very confused and just don't want to be cut off but also don't want to call and  overload them at the moment what with coronavirus.

Thoughts

0 Ratings
Reply
2 REPLIES 2
Highlighted
Distinguished Sage
Distinguished Sage
97 Views
Message 2 of 3

Re: Final bill letter received

@Swirl3d 

BT are not cutting people off at the moment.

0 Ratings
Reply
Highlighted
Moderator
Moderator
82 Views
Message 3 of 3

Re: Final bill letter received

Hi @Swirl3d welcome to the forum and thanks for your post. I'll send you a Private Message with details on how to contact the Mod team and we will be happy to have a look and ensure all is ok.

cheers
John

0 Ratings
Reply