So it would appear there has been a big mistake in my final bill for when I cancelled my broadband package. It would appear an extra month has been added on and I'm now being threatened with my bill being passed onto collection agencies. I'm not willing to pay for a mistake made by someone else. Obviously right now its almost impossible to get through to anyone to talk about it. Any suggestions of contact methods? Made an online complaint a month ago but nothing has been done. Thought I found an email address and sent a lengthy email explaining everything only to find out after it's for BT shop. Any help greatly appreciated.