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Mchllwlkns
Aspiring Contributor
570 Views
Message 1 of 10

Final bill

Am still waiting after 13 days for my final bill how long does it take?
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9 REPLIES 9
Moderator
Moderator
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Message 2 of 10

Re: Final bill

Hi @Mchllwlkns Sorry you have not received your final bill yet.

The final bill would be produced five working days after the order to cancel all your services has completed. If you are only cancelling some services ie line and broadband but keeping BT Mobile then your billing would continue as normal. If your services have been ceased over 5 working days ago and you still cannot view your bill post back and let me know. 

Cheers
John

Community ModeratorJohnC
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Mchllwlkns
Aspiring Contributor
530 Views
Message 3 of 10

Re: Final bill

Well that’s a load of rubbish!!! They haven’t even done it yet I am still trying to get answers and have been holding on for 20 minutes so far - no wonder I left BT!!!!!
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pwwhitehead
Aspiring Expert
509 Views
Message 4 of 10

Re: Final bill

BT really are terrible. I stopped my services 13July and have still not received my yearly line rental refund totalling £178.97. I have been on the phone for ofer three hours to numerous call takers. This has now resulted in a former complaint. The complainrs team are supposed to call back within 24-48 hrs!

If this is not resolved I will pursue this matter through the small claims court and a formal complaint to the Ombudsman!

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Mchllwlkns
Aspiring Contributor
502 Views
Message 5 of 10

Re: Final bill

I agree finally after speaking with five people over 50 minutes found out the account hadn’t been cancelled even though the first girl I spoke to told me the account was closed (liar!) just about sums BT up - bunch of money grabbing liars!!!
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Moderator
Moderator
470 Views
Message 6 of 10

Re: Final bill

I am so sorry to hear that @Mchllwlkns.

If you need any help with your account, please let me know. We'll do all we can to help.

Thanks

DanielS

Community ModeratorDannyS
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Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
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Mchllwlkns
Aspiring Contributor
462 Views
Message 7 of 10

Re: Final bill

Get me my money back that would help!!!
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Moderator
Moderator
454 Views
Message 8 of 10

Re: Final bill

We can check your account and make sure it has been or is closed for you. We'll also do our best to help make sure you get any potential money owing back to you.

To get in touch with us, click on my user name and then copy and paste the link under "Moderation Team Email Address" into your browser.  Complete that form and we'll get back in touch with you.

Thanks

DanielS

Community ModeratorDannyS
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Mchllwlkns
Aspiring Contributor
447 Views
Message 9 of 10

Re: Final bill

I don’t see what else you can do than the person I spoke to yesterday- am totally sick to the back teeth of BT now!
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Mchllwlkns
Aspiring Contributor
403 Views
Message 10 of 10

Re: Final bill

Surprise surprise I was told on Monday that this matter would be dealt with Tuesday or Wednesday........nothing!!!!
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