Help us improve our process for when you experience home Wi-Fi issuesx
We have put together a short survey to capture your feedback in terms of what BT can do when you experience home Wi-Fi issues. We would appreciate it if you could take a couple of minutes to complete a short survey. Read more from here, Fix my home Wi-Fi
Hi @PhilW88, welcome to the forum and sorry you have been charged for services before they are activated. Once your service is working call in and our billing team will be happy to refund the rental you have been charged in error.