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Lisaraff
Beginner
163 Views
Message 1 of 7

Fit bit voucher

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My broadband has been installed for 14 days plus. Still no email re fit bit code. How do I escalate this without having a customer service agent fill in an incident for that will be dealt within 5 to 10 days.
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6 REPLIES 6
Moderator
Moderator
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Message 2 of 7

Re: Fit bit voucher

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Hi @Lisaraff Sorry you have not received your Fitbit voucher yet. Please click on my profile and select the contact the mods option. We will be happy to chase this up for you.

Cheers
John

Community ModeratorJohnC
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Moderator
Moderator
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Message 3 of 7

Re: Fit bit voucher

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Hi @Lisaraff,

Thanks for getting in touch with us. I've listened to the call that you had when you placed your order. The adviser did state that you were entitled to the Fitbit offer. However; the offer doesn't show up on our list of applicable deals. I've sent a request directly to our team that issues the vouchers. I've explained that you should have been given it and I also gave them your email address to have the voucher issued to you. It's meant to take up to 2 working days for them to get back to me. I will be in touch with you on Friday once I hear back. I will make sure that you get it.

Thanks

DanielS

Community ModeratorDannyS
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Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
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Lisaraff
Beginner
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Message 4 of 7

Re: Fit bit voucher

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Thank you. I’ll await the email.
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Moderator
Moderator
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Message 5 of 7

Re: Fit bit voucher

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You are very welcome @Lisaraff.

The 3rd party gifts team can take up to 10 days (from the 28th) to fully investigate and reply back to you directly with the code. To confirm again, you were promised the code and we will honour it.

Thanks

DanielS

Community ModeratorDannyS
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Lisaraff
Beginner
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Message 6 of 7

Re: Fit bit voucher

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Received email today and Fitbit ordered. Thank you
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Moderator
Moderator
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Message 7 of 7

Re: Fit bit voucher

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Nice one @Lisaraff Smiley Happy

Community ModeratorRobbieMac
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