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Lorisps
Beginner
70 Views
Message 1 of 6

Fit bit voucher

Free Fit Bit offer - No voucher emailed

I ordered the BT package to take advantage of the offer of a free Fitbit - I was told a voucher would be sent by email 14 days after installation.  this has now passed and I have received no voucher.  Concerned because you only have 28 day to claim or lose it.   Cannot contact BT - On-line chat does not work.  If anyone else has experienced this problem can they please let me know. Thanks Loris

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5 REPLIES
Moderator
Moderator
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Message 2 of 6

Re: Fit bit voucher

Hi @Lorisps Sorry you have not received your Fitbit voucher code yet. Please can you confirm that you have checked your spam folder as we have had a few cases where the email has been automatically allocated to the customer's spam folder. Post back and let me know.

Cheers
John

Community ModeratorJohnC
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Lorisps
Beginner
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Message 3 of 6

Re: Fit bit voucher

Hi John

                Yes checked everywhere even all delets 

Regards Lps

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Moderator
Moderator
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Message 4 of 6

Re: Fit bit voucher

Hi @Lorisps Thanks for checking that for me. We will be happy to chase this up for you. Please click on my profile and select the contact the mods option and complete the form. 

Cheers
John

Community ModeratorJohnC
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Lorisps
Beginner
29 Views
Message 5 of 6

Re: Fit bit voucher

Thank you for going to the trouble

 

Lps.

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Moderator
Moderator
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Message 6 of 6

Re: Fit bit voucher

Hi @Lorisps,

Thank you for taking my call this morning. I've asked my colleagues in the Promotions team to resend that Voucher code. Once you have been able to place that order, please post back.

Thanks

PaddyB

Community ModeratorPaddyB
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