FitBit Code Not Received

[Pat22]

Hello,

We have been trying to no avail since November to obtain the code to receive our FitBit as offered by BT,

Numerous phone calls have seen us bounced from number to number.

Please advise how we can receive the code and request the FitBit.

Thankyou!

[Keith_Beddoe]

Welcome to this user forum.

When did you place your order and was it done online?

When was your service activated?

See http://bt.custhelp.com/app/answers/detail/a_id/63238/~/wheres-my-free-fitbit%3F

[Pat22]

Hi Keith

It was done on the 25 October 2018 and was ordered over the phone by calling 0800 389 6586

They have been trying for a long time to resolve it over the phone, as they were unsure how to use the forums.  They also tried the online chat.

How do they proceed from here?

[Keith_Beddoe]

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@Pat22 wrote:

Hi Keith

It was done on the 25 October 2018 and was ordered over the phone by calling 0800 389 6586

They have been trying for a long time to resolve it over the phone, as they were unsure how to use the forums.  They also tried the online chat.

How do they proceed from here?

---

If you placed the broadband order over the phone, then I don`t think that qualifies, it has to be placed online.

[JohnC2]

Hi @Pat22 Welcome to the forum and sorry you have been unable to get this resolved when you called.

I've checked and the retentions team did have an offer for the Fitbit for orders placed over the phone at this time.  I've sent you a Private message explaining how you can contact the forum moderation team and we will check on this for you.

Cheers
John

[RobbieMac]

Hi @Pat22

Thanks for getting in touch.

I have picked up your case and tried calling today.  Sorry to have missed you.  Can you post back and let me know the best time to reach you?

Thanks,

Robbie

[Pat22]

Hi Robbie,

I will be in and able to take a phone call tomorrow morning until 1pm?

Thanks!