cancel
Showing results for 
Search instead for 
Did you mean: 
Chiefwiggum
Beginner
178 Views
Message 1 of 5

Fitbit voucher code not received

Go to solution

Hi,

I ordered a new Broadband and Landline package on 28/10/18, my service finally completed and went live on 31/12/18 but as of today I have not received a voucher code for a Fitbit that was part of the deal.

I would be grateful if someone could look in to this.

Thanks

0 Ratings
Reply
4 REPLIES 4
Distinguished Sage
Distinguished Sage
170 Views
Message 2 of 5

Re: Fitbit voucher code not received

Go to solution

Welcome to this user forum.

Did you order online, or over the phone?

See http://bt.custhelp.com/app/answers/detail/a_id/63238/~/wheres-my-free-fitbit%3F

0 Ratings
Reply
Chiefwiggum
Beginner
164 Views
Message 3 of 5

Re: Fitbit voucher code not received

Go to solution

Hi,

I ordered online, the order number is VOL******.

Thanks

0 Ratings
Reply
Moderator
Moderator
144 Views
Message 4 of 5

Re: Fitbit voucher code not received

Go to solution

Hi @Chiefwiggum,

I'm sorry you haven't received your voucher code to claim your FitBit. I'll be able to get this investigated. I've sent you a PM. Please can you drop me a reply to the messaged with the information requested?

Once I have your details, I'll pass on your information to our Promotions team for investigation.

Thanks

PaddyB

 

Community ModeratorPaddyB
Did you get the help you needed?
Help others by clicking on ‘Mark as accepted solution’
Show your appreciation!
Click on the star next to a reply to say thanks
Help guide to using the community? Click below
Kudos”Kudos”
0 Ratings
Reply
Moderator
Moderator
130 Views
Message 5 of 5

Re: Fitbit voucher code not received

Go to solution

Hi @Chiefwiggum thanks for sending in your details, I'm really sorry your Fitbit claim code has not arrived.  I've raised a request with the gift team to get the voucher sent to you, regrettably the problems that caused the delay providing your service have also prevented the voucher being sent automatically.

The code can take up to 10 days to be emailed but it should be with you sooner than this. Can you post back to let me know when you get it?

Community ModeratorNeilO
Did you get the help you needed?
Help others by clicking on ‘Mark as accepted solution’
Show your appreciation!
Click on the star next to a reply to say thanks
Help guide to using the community? Click below
Kudos”Kudos”
0 Ratings
Reply