How long do I have to wait for an update on not receiving the promised Amazon Echo and who should I contact to discuss it?
What date did your upgrade order close?
14 days after your upgrade order closes, a request is automatically sent to the BT Shop, who will then dispatch your gift within 30 days. You will receive an email with a tracking link, so you can track your delivery.
@brianrobertson41, I'm really sorry about the delay with your Amazon Echo. I'm aware there has been a delay with the delivery of these but I'll send you a private message in a moment so you can get in touch and we'll make sure everything is ok with the gift claim.