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Message 1 of 6

Free Amazon Echo when upgraded to Halo

How long do I  have to wait for an update on not receiving the promised Amazon Echo and who should I contact to discuss it?

 

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Message 2 of 6

Re: Free Amazon Echo when upgraded to Halo

@brianrobertson41 

What date did your upgrade order close?

14 days after your upgrade order closes, a request is automatically sent to the BT Shop, who will then dispatch your gift within 30 days. You will receive an email with a tracking link, so you can track your delivery.

 

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Message 3 of 6

Re: Free Amazon Echo when upgraded to Halo

27th January 2019.
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Message 4 of 6

Re: Free Amazon Echo when upgraded to Halo


@brianrobertson41 wrote:
27th January 2019.

Then your order would now be with the BT Shop.

If you have not received it by the 10th March, then please post back here.

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Message 5 of 6

Re: Free Amazon Echo when upgraded to Halo

Still not received,what should I do now? 

Brian R.

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Message 6 of 6

Re: Free Amazon Echo when upgraded to Halo

@brianrobertson41, I'm really sorry about the delay with your Amazon Echo. I'm aware there has been a delay with the delivery of these but I'll send you a private message in a moment so you can get in touch and we'll make sure everything is ok with the gift claim. 

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