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Joely91
Aspiring Contributor
223 Views
Message 1 of 8

Free Amazon Echo

When I ordered my fibre broadband I was advised I would receive an email 14 days after set up to claim a free gift (Amazon echo, Samsung Tablet or FitBit). It's now 21 days after my set up date and there is no sign of the email. I have called up and got little/no help and used live chat to the same avail. Can somebody help me please?

 

Joel

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7 REPLIES 7
Distinguished Sage
Distinguished Sage
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Message 2 of 8

Re: Free Amazon Echo

Welcome to this user forum. @Joely91 

What date was your service activated?

Have you checked that the email has not ended up in the spam folder?

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Joely91
Aspiring Contributor
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Message 3 of 8

Re: Free Amazon Echo

Hi @Keith_Beddoe 

 

Thanks for the response. I have checked all folders in email and my line went active on 14/03/2019.

 

Cheers

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Distinguished Sage
Distinguished Sage
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Message 4 of 8

Re: Free Amazon Echo


@Joely91 wrote:

Hi @Keith_Beddoe 

 

Thanks for the response. I have checked all folders in email and my line went active on 14/03/2019.

 

Cheers


I assume you placed your order online?

Its possible that it may turn up soon, however,

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

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Joely91
Aspiring Contributor
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Message 5 of 8

Re: Free Amazon Echo

@Keith_Beddoe 

 

Yes the order was placed online and I even confirmed with livechat that I was booking via the correct channel before placing the order.

 

Thanks for your assistance and I look forward to hearing from a moderator.

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Moderator
Moderator
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Message 6 of 8

Re: Free Amazon Echo

Hi @Joely91  welcome to the forum and thanks for posting. I'm sorry you have not been contacted about your Amazon Echo. I've sent you a Private message explaining how you can contact the forum moderation team and we will chase this up for you. 
Check here: https://community.bt.com/t5/notes/privatenotespage

Cheers
John

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Joely91
Aspiring Contributor
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Message 7 of 8

Re: Free Amazon Echo

I have received a PM from @JohnC2  however the website will not let me reply. It is stating I have reached my message limit (I have sent one message). How can I proceed?

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Moderator
Moderator
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Message 8 of 8

Re: Free Amazon Echo

Hi @Joely91   Sorry about that, if you leave it a few mins then try again it should work. Post back if you've any further problems replying to the PM.

Cheers

John

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