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Beginner
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Free Fitbit Charge wasn't honoured. Why?

I ordered a BT package 03/03/19 including complete Wifi. Made contacts regarding where was my voucher to claim after 14 days from going live? I'm being told after several enquiries I'm not eligible. Anyone else have this disappointment?☹️

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Re: Free Fitbit Charge wasn't honoured. Why?

Hi @Sandra9445 

Welcome to the Community and thanks for your post!

Sorry that you're being told you're not eligible for the free Fitbit charge and realise this has came as a disappointment.  We will be happy to look into this for you from here.

I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Cheers,

Robbie

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