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TomBrod17
Beginner
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Message 1 of 3

Free Fitbit order

Hello,

I have been trying to contact someone as I placed an order back in October that should have included a free fitbit. My activation date was 16 November, so I should have received the code by now. I have not. I have also checked all spam folders and it is not there.

I contacted BT shop who said to contact BT Customer Services and on request ask "to claim my free gift" - I did, and nobody was able to help, except to ask to speak to Connections, neglecting to tell me nobody would be there to answer tonight.

Please can I be sent the voucher code.

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2 REPLIES
Moderator
Moderator
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Message 2 of 3

Re: Free Fitbit order

@TomBrod17 That's not good, I'm sorry the code hasn't arrived and customer service were no help when you called. Please use the 'click here to contact the mods' link in my forum profile to send in your details and we'll be able to check this for you. You can find the link by clicking on my username.

Community ModeratorNeilO
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Make sure you are logged into the forum otherwise you will not see our contact link when a moderator offers help. When sending us your details please don’t send a Private message (PM), we can’t deal with account/service issues via PM so please use the contact link. Thank You
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Moderator
Moderator
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Message 3 of 3

Re: Free Fitbit order

Hi @TomBrod17,

Thank you for sending in your details. I've passed on your details to my colleagues in the promotions team and I've asked them to investigate. I'll post back as soon as I have an update.

Thanks

PaddyB

Community ModeratorPaddyB
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Make sure you are logged into the forum otherwise you will not see our contact link when a moderator offers help. When sending us your details please don’t send a Private message (PM), we can’t deal with account/service issues via PM so please use the contact link. Thank You
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