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Jenmercerdog
Beginner
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Message 1 of 8

Free Fitbit

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Never received a code. Had an email on 01/11 saying code would follow now past the 14 days. How do I request a code

Thanks
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7 REPLIES 7
Moderator
Moderator
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Message 2 of 8

Re: Free Fitbit

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Hi @Jenmercerdog,

I am sorry that you haven't received your code yet. We'll need to contact the team that issues them and ask that they send you one. It can take them up to 10 days to send it once we contact them.

To get in touch with us, click on my user name, view profile, and then copy and paste the link under "Moderation Team Email Address" into your browser.  Complete that form and we'll get back in touch with you.

Thanks

DanielS

Community ModeratorDannyS
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Jenmercerdog
Beginner
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Message 3 of 8

Re: Free Fitbit

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Thanks for the reply

Have filled in as requested
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Moderator
Moderator
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Message 4 of 8

Re: Free Fitbit

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Hi @Jenmercerdog,

Thank you for taking my call today. I've sent on your information to our promotions team and I've asked them to resend that Voucher. It normally takes around 48 hours to arrives.

I'll follow up with during the week to make sure that's arrived.

Thanks

PaddyB

Community ModeratorPaddyB
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Jenmercerdog
Beginner
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Message 5 of 8

Re: Free Fitbit

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Thanks for the phone call and sorting out for me. Will let you know once I receive the email
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Moderator
Moderator
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Message 6 of 8

Re: Free Fitbit

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Hi @Jenmercerdog,

I've had an update from our promotions team. They have sent an email to you yesterday with that voucher. 

Please can you let me know if you've received that okay and if your managed to place that order?

Thanks

PaddyB

Community ModeratorPaddyB
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Jenmercerdog
Beginner
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Message 7 of 8

Re: Free Fitbit

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Yes thanks paddy

Email received yesterday and the order has been placed

Thanks for all your help
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Moderator
Moderator
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Message 8 of 8

Re: Free Fitbit

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Hi @Jenmercerdog,

That's great thank you for posting back. I'm happy you've been able to place that order.

Cheers

PaddyB

Community ModeratorPaddyB
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