I started Superfast Fibre Unlimited on 1st May 2019 after moving from Sky primarily because of the Free Google Home offer. It is now past the two weeks cooling off period, when I was told I would bew receiving notification of how to claim this.
There is no need to claim this gift. The Google Home would be ordered once the 14 day cooling off period has passed. Once the 14 day cooling off period passes the Google Home is order from the BT Shop and it can take a further 2 weeks for the Gift to arrive.