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Jesusgdr
Beginner
144 Views
Message 1 of 6

Free Gift

Good Morning. I need information about what happened with my free gift. I requested the service on June 12, 2019 and the offer told me that I would receive a gift. To date I have not received emails or anything that leads to the claim. I appreciate the attention given to the present

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5 REPLIES 5
Distinguished Sage
Distinguished Sage
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Message 2 of 6

Re: Free Gift

@Jesusgdr 

When was your service activated?

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Jesusgdr
Beginner
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Message 3 of 6

Re: Free Gift

My service was activated on July 8, 2019

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Distinguished Sage
Distinguished Sage
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Message 4 of 6

Re: Free Gift

You should have received an email link by now.

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

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Moderator
Moderator
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Message 5 of 6

Re: Free Gift

Hi @Jesusgdr  welcome to the forum and thanks for posting. I've sent you a Private message explaining how you can contact the forum moderation team. 
Check here: https://community.bt.com/t5/notes/privatenotespage

Cheers
John

Community ModeratorJohnC
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Moderator
Moderator
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Message 6 of 6

Re: Free Gift

Hi @Jesusgdr,

Thanks for taking the time to post and send us your details via private mail.

I'm sorry that your free gift voucher code has not been issued. It looks like due to the original order having to be replaced by us that our system didn't pick up that your service had gone live and is now outside of the 14-day cooling-off period. 

I have raised a query to our free gift team which are normally picked up within 5-7 working days. Once I hear back from them I will let you know.

Matt

Community ModeratorMatt
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