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Jesusgdr
Beginner
332 Views
Message 1 of 9

Free Gift

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Good Morning. I need information about what happened with my free gift. I requested the service on June 12, 2019 and the offer told me that I would receive a gift. To date I have not received emails or anything that leads to the claim. I appreciate the attention given to the present

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8 REPLIES 8
Distinguished Sage
Distinguished Sage
326 Views
Message 2 of 9

Re: Free Gift

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@Jesusgdr 

When was your service activated?

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Jesusgdr
Beginner
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Message 3 of 9

Re: Free Gift

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My service was activated on July 8, 2019

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Distinguished Sage
Distinguished Sage
287 Views
Message 4 of 9

Re: Free Gift

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You should have received an email link by now.

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

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Moderator
Moderator
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Message 5 of 9

Re: Free Gift

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Hi @Jesusgdr  welcome to the forum and thanks for posting. I've sent you a Private message explaining how you can contact the forum moderation team. 
Check here: https://community.bt.com/t5/notes/privatenotespage

Cheers
John

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Moderator
Moderator
242 Views
Message 6 of 9

Re: Free Gift

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Hi @Jesusgdr,

Thanks for taking the time to post and send us your details via private mail.

I'm sorry that your free gift voucher code has not been issued. It looks like due to the original order having to be replaced by us that our system didn't pick up that your service had gone live and is now outside of the 14-day cooling-off period. 

I have raised a query to our free gift team which are normally picked up within 5-7 working days. Once I hear back from them I will let you know.

Matt

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Moderator
Moderator
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Message 7 of 9

Re: Free Gift

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Hi @Jesusgdr,

Your voucher code was emailed to you yesterday along with a link to the BT Shop to order your free gift.

Did you receive this email and code?

Matt

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Jesusgdr
Beginner
159 Views
Message 8 of 9

Re: Free Gift

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Yes, thank you very much. 

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Moderator
Moderator
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Message 9 of 9

Re: Free Gift

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Hi @Jesusgdr  thanks for the update and I'll let @Matt-S  know you have got it sorted now 🙂

cheers
John