I signed up for the 4K package on July 28th and there was a free gift promotion available at the time. I received an email saying I would be able to claim the gift after 14 days. I never received the email but saw on these boards that it could take up to 28 days. I still haven't received anything further. How can I claim the gift (Xbox one)?
You will receive the email 30 days after your service has been active. This will allow you to claim your free gift on this link https://shop.bt.com/other-pages/bt-customer-offers/bt-broadband-july-2019-offer/
If you were also offered a reward card, this needs to be claimed, as its not sent automatically.
Thanks for your response. I have now claimed the gift card but still no email regarding the tech gift. My go live date was the 13/8 and still nothing.