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Jezzarb1
Beginner
481 Views
Message 1 of 9

Free Gift

Hi, I received an email offering free gift following sign up. This said that a code would be sent within 28 days of activation. My service was activated on the 8th November. Its now the 12th November and have had no email with link or code. 

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8 REPLIES 8
Keith_Beddoe
Distinguished Sage
Distinguished Sage
479 Views
Message 2 of 9

Re: Free Gift

@Jezzarb1 

Are you a new customer, or did you re-contract?

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Jezzarb1
Beginner
469 Views
Message 3 of 9

Re: Free Gift

New customer

 

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Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 4 of 9

Re: Free Gift


@Jezzarb1 wrote:

New customer

 


Did you apply online?

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Jezzarb1
Beginner
454 Views
Message 5 of 9

Re: Free Gift

Yes

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Keith_Beddoe
Distinguished Sage
Distinguished Sage
452 Views
Message 6 of 9

Re: Free Gift

You should have received an  email 28 days after your service was activated. It will contain the voucher code which you use on the BT Shop.

https://shop.bt.com/other-pages/bt-customer-offers/bt-broadband-november-2019-offer/

If you have checked your inbox and spam folder, then give it to early next week, as the promotions team are very busy.

If you do not receive the email by then, please post back here.

 

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Jezzarb1
Beginner
445 Views
Message 7 of 9

Re: Free Gift

ok

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Jezzarb1
Beginner
336 Views
Message 8 of 9

Re: Free Gift

Hi. I've still not received any communication with the voucher code. 

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DavidM
Moderator
Moderator
331 Views
Message 9 of 9

Re: Free Gift

Hi @Jezzarb1 and thanks for posting.

I'm sorry you haven't heard anything about the voucher. There's a couple of possibilities here. Either the order wasn't placed correctly or the voucher hasn't been processed yet. I can check that for you. I've sent you a Private message explaining how you can contact the forum moderation team. Check here: https://community.bt.com/t5/notes/privatenotespage. Just drop me over a reply with the details and we’ll check it out.

Cheers

David

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