Please can anyone advise where my free gift of a Samsung Tablet has got to and how i can get it!
I changed from virgin media to BT Broadband and phone in August last year having been tempted by the offer of a free samsung tablet. As i am elderly i did this over the phone. After several months of nothing arriving, after Christmas i contacted BT customer services on three Separate occasions. The last person told me if nothing arrives by 4th April contact us again! So we are in difficult times I Know, but its nearly 4th May 2020 and still no gift. It would really help me to stay in touch with the outside world if i could get hold of a tablet.
Thanks for any help.
HI @Dig_for_victory_2020 welcome to the forum and sorry that you have not received your gift. I've sent you a Private Message with details on how to contact the Mod team and we'll be happy to check on this for you.
Thanks for the reply. I am new to this technology stuff. Not sure how i reply to a private message?
I don’t want to get it wrong and publish my details all over the community boards. Thanks for your patience. Is it in my e-mails , the e mail address i have registered.
Thanks for your help.
Tried the link and replied to the private message e-mail but it appears to have disappeared and not sent.
thanks for all the help from you and John. I think I have just managed to reply to the private message with the details of my account- address etc. Please reply if you need more info or details. Sorry about loosing e- mails etc. I am afraid it’s a bit confusing sometimes but with some practice I should get there.
Hi @Dig_for_victory_2020 no problem, I've got your private message with all your details. We have a queue of customers to work through so it will take some time before someone from the moderation team gets back to you.