Hi, I ordered my renewal on the 21st May 2019 which comes with a free Google Home but there is no sign of it. I have the confirmation email that says I will receive it but nothing after that.
What should I do, who should I contact to chase this? Thanks
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Thank you for posting. With the Renewal offer, the Google Home would normally arrive around 28 days after the order has completed.
I'm sorry if there has been a delay in you receiving the Google Home. If you send me in your details, I'll be able to chase this for you.
I have sent you a private message with instructions on how to contact me. You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages
Hi @psp888 thanks for sending over your details. I called earlier sorry I could not reach you. I’ve checked and although your order was placed on the 21st May it was not completed until 20th June. The free gift is applicable for your order and will be sent to you but first, there is a 30 day cooling off period from the order completion date. Once this has period has passed the order to send your free gift will be processed.
It can take up to a further 30 days to receive your free gift.
Thank you for taking my call today. I've checked your order and can confirm that you're entitled to the Google Home. I'm chasing this with the Promotions Team and I'll post back as soon as I have an update.
Hi @psp888 thanks for getting back to me and I'll close things off now. However, if you don't receive your gift within the timescale above post back and let me know and I'll be happy to chase it up for you.
I gave your mobile number a quick call, I'm sorry I didn't get speaking to you. I've had an update from the Promotions Team and they've confirmed the the Google Home has been order and you'll receive this in the next 30 days.
If you need anything else, please get back to me.
Yea just on a break now and noticed a missed call from you, cant use phone when working. I got an email last night from BT shop confirming the order for the Google home. Hopefully it arrives soon.
Thanks again for looking into it.