cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
lgb2100
Aspiring Contributor
2,177 Views
Message 1 of 7

Free Halo 1 Upgrade that doesn't exists - or does it ?

Logging into My Account, I am greeted with...bt halo 1 - Copy.jpg

bt halo 1-1 - Copy.jpg

 

Great - I have a BT mobile, and Fibre2 Broadband, so having this offer at no additional cost is ideal.

I go through the process, but instead of my monthly cost retaining it's £33.91 cost - the offer is an additional £8.00

(offer clear states free upgrade - not additional cost)

bt halo 1-2 - Copy.jpg

Naturally - I did not commit to this offer.

Checking the other broadband offers available - the new charges just don't reflect what should be applied.

bt halo 1-4 - Copy.jpg

I've contacted BT with regards to this Halo 1 Free upgrade, and they say "The offer does not exist"

I have asked the agent to raise this as a complaint, as I find this misleading, and if the offer is advertised, then should be honoured. Time will tell.

 

Anyone had problems with BT and their offers ?

0 Ratings
Reply
6 REPLIES 6
imjolly
Distinguished Sage
Distinguished Sage
2,174 Views
Message 2 of 7

Re: Free Halo 1 Upgrade that doesn't exists - or does it ?

Phone the options team who are dealing with contract renewals/ upgrades and see what you can negotiate 0800800030



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Reply
lgb2100
Aspiring Contributor
2,162 Views
Message 3 of 7

Re: Free Halo 1 Upgrade that doesn't exists - or does it ?

Hi, this I've have done, but the agent says the offer doesn't exist - I have asked him to raise it as a complait (should have feedback during next week)

 

Just had a quick look at My account - and the Halo 1 offer has now changed to be an additional £3 a month.

Going through the the process, the offer unlike the 'Free upgrade' is an additional £3.

Naturally - I have not taken this offer up !

Is BT pulling a 'fast one' - covering their tracks ?

 

btttt.jpgbbbbbb.jpg

0 Ratings
Reply
imjolly
Distinguished Sage
Distinguished Sage
2,149 Views
Message 4 of 7

Re: Free Halo 1 Upgrade that doesn't exists - or does it ?

From other forum posts the £3 increase in cost appears to be the common offer



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Reply
Keith_Beddoe
Distinguished Sage
Distinguished Sage
2,147 Views
Message 5 of 7

Re: Free Halo 1 Upgrade that doesn't exists - or does it ?

Normally if you upgrade, there is an additional upgrade cost, for things like a new home hub or a mini hub. These would involve postage and activation charges.

I think you will find that its those charges that are free, so in effect, the upgrade is free, with no additional charges. Of course its going to involve a change of contract, which is likely to cost more, and you are likely to be worse off.

 

0 Ratings
Reply
lgb2100
Aspiring Contributor
2,145 Views
Message 6 of 7

Re: Free Halo 1 Upgrade that doesn't exists - or does it ?

Doesn't excuse them from display an 'free offer , that would have resulted in an additional £8. 00 (instead of a £0.00 increase).

I no longer seem to have the same trust in BT to what I used to have.
0 Ratings
Reply
lgb2100
Aspiring Contributor
2,125 Views
Message 7 of 7

Re: Free Halo 1 Upgrade that doesn't exists - or does it ?

the 'free upgrade' included no new hub or no activation charges and no call package included.

It was a 24 month contract - For the same price as my current broadband package - which is £33.91

yet it would have resulted in an additional £8 extra.

The £3 Halo 1 upgrade - was pricing the same package, and was going to be an addition £3.

I don't mind extending my contract period, but it looks like once my contract expires, I'll be looking for another supplier.
0 Ratings
Reply