Free Ring doorbell offer

[waf578]

Hello

         I received an email from BT asking me to renew my broadband and I would receive a free Ring doorbell so I did. That was on the 22-11-19 and since then I have neither heard or received anything. I contacted BT and they told me to contact the BT shop but that didn't work. Anybody any ideas?

                     Thanks

[Keith_Beddoe]

@waf578 

I assume this was the Black Friday offer?

What should happen is 14 days after the order closes you'll get a follow up email with a code for the BT Shop where you can purchase the doorbell.

When did your order close?

[waf578]

It closed on the 2nd Dec

[Keith_Beddoe]

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@waf578 wrote:
It closed on the 2nd Dec

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So you should get an email anytime from the 16th December onward, so keep a look out for it, in case it ends up in your spam folder.

[lxworlduk]

It’s funny how I went for the same Black Friday deal and 14 days have passed since the order went through and no Ring doorbell  or email code has arrived  here either, but then it’s no surprise - this is BT! They hope you will forget about it!

[lxworlduk]

I phoned BT on Monday and was told an offline team would be looking into this! I think the offline team have fallen asleep on the job!

[Keith_Beddoe]

What should happen is 14 days after the order closes you'll get a follow up email with a code for the BT Shop where you can purchase the doorbell.

[lxworlduk]

This has not been the case and yes I have checked my spam filters. 

[Keith_Beddoe]

What date did your order close?

[waf578]

Hello

From waf578

There seems some confusion here my order closed on the 22-11-19

Thanks waf578