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waf578
Aspiring Contributor
1,274 Views
Message 1 of 41

Free Ring doorbell offer

Hello

         I received an email from BT asking me to renew my broadband and I would receive a free Ring doorbell so I did. That was on the 22-11-19 and since then I have neither heard or received anything. I contacted BT and they told me to contact the BT shop but that didn't work. Anybody any ideas?

                     Thanks

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40 REPLIES 40
Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 2 of 41

Re: Free Ring doorbell offer

@waf578 

I assume this was the Black Friday offer?

What should happen is 14 days after the order closes you'll get a follow up email with a code for the BT Shop where you can purchase the doorbell.

When did your order close?

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waf578
Aspiring Contributor
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Message 3 of 41

Re: Free Ring doorbell offer

It closed on the 2nd Dec
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Keith_Beddoe
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Message 4 of 41

Re: Free Ring doorbell offer


@waf578 wrote:
It closed on the 2nd Dec

So you should get an email anytime from the 16th December onward, so keep a look out for it, in case it ends up in your spam folder.

 

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lxworlduk
Beginner
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Message 5 of 41

Re: Free Ring doorbell offer

It’s funny how I went for the same Black Friday deal and 14 days have passed since the order went through and no Ring doorbell  or email code has arrived  here either, but then it’s no surprise - this is BT! They hope you will forget about it!

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lxworlduk
Beginner
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Message 6 of 41

Re: Free Ring doorbell offer

I phoned BT on Monday and was told an offline team would be looking into this! I think the offline team have fallen asleep on the job!

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Keith_Beddoe
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Message 7 of 41

Re: Free Ring doorbell offer

What should happen is 14 days after the order closes you'll get a follow up email with a code for the BT Shop where you can purchase the doorbell.

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lxworlduk
Beginner
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Message 8 of 41

Re: Free Ring doorbell offer

This has not been the case and yes I have checked my spam filters. 

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Keith_Beddoe
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Message 9 of 41

Re: Free Ring doorbell offer

What date did your order close?

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waf578
Aspiring Contributor
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Message 10 of 41

Re: Free Ring doorbell offer

Hello

From waf578

There seems some confusion here my order closed on the 22-11-19

Thanks waf578

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