cancel
Showing results for 
Search instead for 
Did you mean: 
waf578
Aspiring Contributor
684 Views
Message 1 of 41

Free Ring doorbell offer

Hello

         I received an email from BT asking me to renew my broadband and I would receive a free Ring doorbell so I did. That was on the 22-11-19 and since then I have neither heard or received anything. I contacted BT and they told me to contact the BT shop but that didn't work. Anybody any ideas?

                     Thanks

0 Ratings
Reply
40 REPLIES 40
Distinguished Sage
Distinguished Sage
681 Views
Message 2 of 41

Re: Free Ring doorbell offer

@waf578 

I assume this was the Black Friday offer?

What should happen is 14 days after the order closes you'll get a follow up email with a code for the BT Shop where you can purchase the doorbell.

When did your order close?

0 Ratings
Reply
waf578
Aspiring Contributor
664 Views
Message 3 of 41

Re: Free Ring doorbell offer

It closed on the 2nd Dec
0 Ratings
Reply
Distinguished Sage
Distinguished Sage
657 Views
Message 4 of 41

Re: Free Ring doorbell offer


@waf578 wrote:
It closed on the 2nd Dec

So you should get an email anytime from the 16th December onward, so keep a look out for it, in case it ends up in your spam folder.

 

0 Ratings
Reply
lxworlduk
Beginner
625 Views
Message 5 of 41

Re: Free Ring doorbell offer

It’s funny how I went for the same Black Friday deal and 14 days have passed since the order went through and no Ring doorbell  or email code has arrived  here either, but then it’s no surprise - this is BT! They hope you will forget about it!

0 Ratings
Reply
lxworlduk
Beginner
622 Views
Message 6 of 41

Re: Free Ring doorbell offer

I phoned BT on Monday and was told an offline team would be looking into this! I think the offline team have fallen asleep on the job!

0 Ratings
Reply
Distinguished Sage
Distinguished Sage
612 Views
Message 7 of 41

Re: Free Ring doorbell offer

What should happen is 14 days after the order closes you'll get a follow up email with a code for the BT Shop where you can purchase the doorbell.

0 Ratings
Reply
lxworlduk
Beginner
597 Views
Message 8 of 41

Re: Free Ring doorbell offer

This has not been the case and yes I have checked my spam filters. 

0 Ratings
Reply
Distinguished Sage
Distinguished Sage
589 Views
Message 9 of 41

Re: Free Ring doorbell offer

What date did your order close?

0 Ratings
Reply
waf578
Aspiring Contributor
586 Views
Message 10 of 41

Re: Free Ring doorbell offer

Hello

From waf578

There seems some confusion here my order closed on the 22-11-19

Thanks waf578

0 Ratings
Reply