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Aspiring Contributor
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Message 11 of 34

Re: Free Samsung tablet

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Hi. Thanks for your help. 

 

The 2 reward cards have arrived. 

It's now 40 days and we've received nothing about claiming the tablets. Any help/ advice of what to do next will be much appreciated. 

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Moderator
Moderator
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Message 12 of 34

Re: Free Samsung tablet

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Hi @Thesinkins  welcome back and sorry you have not received any update on your free gifts. I have a look and you don't need to claim the free gifts for this offer. I've sent you a Private message explaining how you can contact the forum moderation team and we will check on the progress of your free gifts. 
Check here: https://community.bt.com/t5/notes/privatenotespage

Cheers
John

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Moderator
Moderator
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Message 13 of 34

Re: Free Samsung tablet

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Hi @Thesinkins thanks for sending over your details. I've raised a query with the promotions team to check on the two gifts for you and will update you as soon as I hear back from them. If you receive any update via email in the meantime post back and let me know.

cheers
John

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Moderator
Moderator
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Message 14 of 34

Re: Free Samsung tablet

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Hi @Thesinkins  sorry it has taken longer than I had hoped to get an update on this for you. The promotions team have confirmed that both orders are eligible for the tablets and they have processed the order. It can take up to 30 days for them to arrive with you and you should receive an email to track them once they are dispatched. Post back and let me know that you receive them ok and if not I'll be happy to help you further.

cheers
John

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Aspiring Contributor
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Message 15 of 34

Re: Free Samsung tablet

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Thanks John. 

 

One of them is being posted. No emails yet about the second one. 

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Moderator
Moderator
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Message 16 of 34

Re: Free Samsung tablet

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Hi @Thesinkins  thanks for the update the second one should not be far behind so keep me updated.

cheers
John

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Aspiring Contributor
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Message 17 of 34

Re: Free Samsung tablet

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Hi John

First one has been delivered. No order as yet for the second. 

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Aspiring Contributor
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Message 18 of 34

Re: Free Samsung tablet

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Hi John

Just to update you as you asked. 

We have received the 1st tablet. We have heard nothing about the 2nd one. 

 

Many thanks

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Moderator
Moderator
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Message 19 of 34

Re: Free Samsung tablet

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Hi @Thesinkins  thanks for the update and I would not have expected the second one to be so delayed from the one you have received. I've gone back to the promotions team to ensure that they have sent the 2 tablets as agreed and I will have an update next week and I'll update you then. If anything changes in the meantime post back and let me know.

cheers
John

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Moderator
Moderator
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Message 20 of 34

Re: Free Samsung tablet

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Hi @Thesinkins  the promotions team have got back to me and are sorry as they only processed one order despite me raising 2 requests. They have assured me that the second one has now been processed. 

Keep me updated to ensure you receive it ok.

Cheers
John

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