Hi. Thanks for your help.
The 2 reward cards have arrived.
It's now 40 days and we've received nothing about claiming the tablets. Any help/ advice of what to do next will be much appreciated.
Hi @Thesinkins welcome back and sorry you have not received any update on your free gifts. I have a look and you don't need to claim the free gifts for this offer. I've sent you a Private message explaining how you can contact the forum moderation team and we will check on the progress of your free gifts.
Check here: https://community.bt.com/t5/notes/privatenotespage
Hi @Thesinkins thanks for sending over your details. I've raised a query with the promotions team to check on the two gifts for you and will update you as soon as I hear back from them. If you receive any update via email in the meantime post back and let me know.
Hi @Thesinkins sorry it has taken longer than I had hoped to get an update on this for you. The promotions team have confirmed that both orders are eligible for the tablets and they have processed the order. It can take up to 30 days for them to arrive with you and you should receive an email to track them once they are dispatched. Post back and let me know that you receive them ok and if not I'll be happy to help you further.
Just to update you as you asked.
We have received the 1st tablet. We have heard nothing about the 2nd one.
Hi @Thesinkins thanks for the update and I would not have expected the second one to be so delayed from the one you have received. I've gone back to the promotions team to ensure that they have sent the 2 tablets as agreed and I will have an update next week and I'll update you then. If anything changes in the meantime post back and let me know.
Hi @Thesinkins the promotions team have got back to me and are sorry as they only processed one order despite me raising 2 requests. They have assured me that the second one has now been processed.
Keep me updated to ensure you receive it ok.