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Thesinkins
Aspiring Contributor
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Message 21 of 34

Re: Free Samsung tablet

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Hi John

Thanks for your help and message. 

Unfortunately have not received an email with an order. Have logged into BT shop and no order for the second tablet. 

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Message 22 of 34

Re: Free Samsung tablet

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Hi @Thesinkins  sorry that you have not received the second tablet. I chased with the promotions team last week when you posted an update. They have confirmed that the original request only processed 1 tablet. They have now arranged for the second tablet and it will be with you within 28 days. Sorry about this mix up.

Thanks
John

Community ModeratorJohnC
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Thesinkins
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Message 23 of 34

Re: Free Samsung tablet

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Have heard nothing at all from BT since your last message. 

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Message 24 of 34

Re: Free Samsung tablet

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Hi @Thesinkins,

Thank you for posting.

I can see that my colleague @JohnC2 has been dealing with your case. On the 3rd of September John let you know that the 2nd tablet is on its way and will arrive with you in the next 28 days. This means that you should receive the tablet around the end of the Month.

If the 28 days passes and you still haven't received that, post back and we'll chase this again with the promotions team.

Thanks

PaddyB

Community ModeratorPaddyB
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Thesinkins
Aspiring Contributor
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Message 25 of 34

Re: Free Samsung tablet

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Hi John

It's been a month now since you  raised the request. We have not received the second tablet. 

Denise

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Message 26 of 34

Re: Free Samsung tablet

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@Thesinkins wrote:

Hi John

It's been a month now since you  raised the request. We have not received the second tablet. 

Denise


Hi @Thesinkins 

Thanks for posting back!

I'm sorry that there is still no sign of the second tablet.  I can see my colleague @JohnC2 is still keeping a hold of your case and has set this to follow up with you next week.  You don't need to chase this with anyone else.  John is back from leave on Wednesday and will follow up with you again then.  Fingers crossed there is a delivery early next week but if not John can chase on your behalf to find out what's happening.

Cheers,

Robbie

Community ModeratorRobbieMac
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Thesinkins
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Message 27 of 34

Re: Free Samsung tablet

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Thank you

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Message 28 of 34

Re: Free Samsung tablet

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@Thesinkins wrote:

Thank you


You're welcome 😊

Community ModeratorRobbieMac
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Message 29 of 34

Re: Free Samsung tablet

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Hi @Thesinkins  Has the tablet or confirmation of it's dispatch arrived with you yet. Let me know and I'll chase it up if needed.

cheers
John

Community ModeratorJohnC
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Thesinkins
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Message 30 of 34

Re: Free Samsung tablet

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Hi John

No communication at all. Not heard anything at all. 

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