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Lewisfreeman95
Beginner
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Message 1 of 10

Free Samsung tablet

I took out my package online at near at the end of July/beginning of August when it was offering a bt reward card and either a Samsung tablet or Xbox one s. It has since been over a month and I have not received any email in regards to the tablet or Xbox.

When I spoke to a bt agent once my hub and you view box had been delivered, they said I would receive some correspondence within a month regards to the tablet/Xbox. It has since been over a month and I have only received an email for the reward card. Can anyone shed some light on when I should receive it? 

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9 REPLIES 9
Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 2 of 10

Re: Free Samsung tablet

@Lewisfreeman95 

You will receive the email 30 days after your service has been active.

You can redeem it via this page https://shop.bt.com/other-pages/bt-customer-offers/bt-broadband-august-2019-offer

I assume you have already claimed your reward card, its not sent automatically?

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Lewisfreeman95
Beginner
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Message 3 of 10

Re: Free Samsung tablet

My service was activated on the 12th of August and I haven’t received an email yet.
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Lewisfreeman95
Beginner
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Message 4 of 10

Re: Free Samsung tablet

Yes I just claimed my reward card and was looking to claim the tablet but I have nothing for that?
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Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 5 of 10

Re: Free Samsung tablet


@Lewisfreeman95 wrote:
My service was activated on the 12th of August and I haven’t received an email yet.

These are processed manually, and sometimes the team get a bit behind, as the promotions are very popular.

If it does not arrive by early next week, then please post back here, and a moderator can be asked to investigate.

Check your email spam folder just in case it ended up there.

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Lewisfreeman95
Beginner
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Message 6 of 10

Re: Free Samsung tablet

I still haven’t received an email from BT in regards to the tablet.
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Matt-S
Moderator-Retired
610 Views
Message 7 of 10

Re: Free Samsung tablet

Hi @Lewisfreeman95,

Welcome back to the Community.

Sorry about the delay in getting the Samsung tablet sent out to you.

I've sent you a Private Message with details on how you can get in contact with the mod team.

Thanks

Matt

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Lewisfreeman95
Beginner
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Message 8 of 10

Re: Free Samsung tablet

Still awaiting a reply to my private message.
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Lewisfreeman95
Beginner
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Message 9 of 10

Re: Free Samsung tablet

Can anybody help with this? 

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Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 10 of 10

Re: Free Samsung tablet

It can take a few days for a moderator to pick up your case, as they are very busy, and all cases are dealt with in strict order. You just need to wait to be contacted.

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