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schoey69
Beginner
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Message 1 of 9

Free Tech Gift

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hello, I've recently purchased Unlimited Broadband on 26th May 2019. Part of the deal was a free tech gift which we were told we could request after being connected for so many weeks. Please could you point me in the right direction for this query??

Thanks,

Paul

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Moderator
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Message 2 of 9

Re: Free Tech Gift

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Hi @schoey69 welcome to the community and thanks for posting, when was your broadband connected? 

Community ModeratorNeilO
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schoey69
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Message 3 of 9

Re: Free Tech Gift

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Hi, We purchased the order on 26th May 2019 then it was activated on on 4th June 2019. I spoke to a colleague of yours at BT and she stated that we would not get the free Tech gift until a certain date as some people may cancel as soon as they received it.

Thanks,

Paul

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Distinguished Sage
Distinguished Sage
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Message 4 of 9

Re: Free Tech Gift

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Did you place the order online, or by phone, as normally only online orders qualify for gifts?

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schoey69
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Message 5 of 9

Re: Free Tech Gift

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I placed the order online but rang a few days later as there was no where to choose which Tech Gift we received  and I was worried we would receive a Gift we already owned. I have a order ref number: VOLO

Thanks,

Paul

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Distinguished Sage
Distinguished Sage
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Message 6 of 9

Re: Free Tech Gift

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Please edit out your order number, as this is a public forum.

You would normally receive an email link 30 days after your service was activated. The link would  go to the BT shop, where you would be offered a choice of gifts.

 

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schoey69
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Message 7 of 9

Re: Free Tech Gift

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I've checked my inbox but cannot find an Email, unfortunately my Spam deletes all Emails after 7 days so I wouldn't know if it somehow ended up there. Looking at previous correspondence in this Community it does seem that these Emails go missing on a regular basis. 😞

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Moderator
Moderator
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Message 8 of 9

Re: Free Tech Gift

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Hi @schoey69 thanks for confirming that, I've sent you a Private Message with details on how you can get in contact with the mod team and we'll be happy to check this for you.

Community ModeratorNeilO
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Message 9 of 9

Re: Free Tech Gift

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Hi @schoey69 

Thanks for taking my calls today, glad I could help get this order placed for you.

Cheers

Stuart

Community ModeratorStuartH
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