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law2409
Beginner
631 Views
Message 1 of 6

Free Tech Gift

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I ordered superfast broadband on 30/05/19 which went live on the 21/06/19. I received an email on 24/06/19 which said I would receive a voucher for a tech gift in 30 days. The 30 days has now elapsed and I still haven’t received the voucher, please advise how I claim the free gift?

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5 REPLIES 5
Keith_Beddoe
Distinguished Sage
Distinguished Sage
614 Views
Message 2 of 6

Re: Free Tech Gift

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Its an email link that would be sent to you.

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law2409
Beginner
609 Views
Message 3 of 6

Re: Free Tech Gift

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It's been more than 40 days since connection and I haven't received an email link.

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NeilO
Moderator
Moderator
589 Views
Message 4 of 6

Re: Free Tech Gift

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Hi @law2409 Thanks for posting and welcome to the BT.com community forums.

I'm sorry to see that you haven't heard back regarding the free tech gift, I've sent you a Private Message with details on how you can get in contact with the mod team and we'll be happy to get this looked into.

StuartH
Moderator
Moderator
578 Views
Message 5 of 6

Re: Free Tech Gift

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Hi @law2409 

Thanks for sending over your details, I've raised a case to chase this reward for you.

I'll be in touch as soon as I have an update, it can take a few days but I will get this resolved for you.

Cheers

Stuart

StuartH
Moderator
Moderator
526 Views
Message 6 of 6

Re: Free Tech Gift

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Hi @law2409 

Thanks for replying to my messages glad you got the details through and have been able to claim your free tech gift successfully.

cheers

Stuart

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