I recently ordered BT broadband in July which went live on the 3rd August. Part of the package was the choice of JBL Live 650 headphones, Amazon Echo or Fitbit Charge 3
I just wondered when I should expect the email to be able to chose which tech?
You will be send an email after your service has been active for 28 days.
That will give you a personal link to the BT Shop, where you can select your gift.
If you were also offered any reward cards, they must be claimed, as they are not sent automatically.
Welcome to the Community and thank you for posting. The information @Keith_Beddoe has posted is correct. You'll receive an email with the code to claim your Free Tech Gift 28 days after the activation of your service.
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Thank you for the quick response, that’s no problem.
Just note that on the email that was sent out which I’ve attached a screenshot of, it makes out that I would receive an email after 14 days and receive the gift within those first 28 days rather than afterwards.
Its no problem but worth flagging to you
As per the image that I posted before the email i received from you states that I would have received the gift within the 28 days of the service activating
The information on the email was wrong, and only applied to orders earlier this year. Why its not been updated, is a mystery, as it caused lots of misunderstanding.
The timing has probably changed to allow the promotions team longer to process the orders, as I think the free tech promotions have been very popular.
I am just a customer, but @PaddyB is a BT Employee.