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Natterevo
Beginner
216 Views
Message 1 of 6

Free Tech Gift

I recently ordered BT broadband in July which went live on the 3rd August. Part of the package was the choice of JBL Live 650 headphones, Amazon Echo or Fitbit Charge 3

I just wondered when I should expect the email to be able to chose which tech?

Thanks

Mark

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5 REPLIES 5
Distinguished Sage
Distinguished Sage
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Message 2 of 6

Re: Free Tech Gift

@Natterevo 

You will be send an email after your service has been active for 28 days.

That will give you a personal link to the BT Shop, where you can select your gift.

If you were also offered any reward cards, they must be claimed, as they are not sent automatically.

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Moderator
Moderator
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Message 3 of 6

Re: Free Tech Gift

Hi @Natterevo,

Welcome to the Community and thank you for posting. The information @Keith_Beddoe has posted is correct. You'll receive an email with the code to claim your Free Tech Gift 28 days after the activation of your service.

Thanks

PaddyB

Community ModeratorPaddyB
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Natterevo
Beginner
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Message 4 of 6

Re: Free Tech Gift

 Thank you for the quick response, that’s no problem.

Just note that on the email that was sent out which I’ve attached a screenshot of, it makes out that I would receive an email after 14 days and receive the gift within those first 28 days rather than afterwards.

Its no problem but worth flagging to you

Thanks

A16C7F1C-1F5B-4074-ABAD-DAC8BA153109.jpeg

 

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Natterevo
Beginner
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Message 5 of 6

Re: Free Tech Gift

@PaddyB @Keith_Beddoe I haven't yet received an email to choose my tech gift yet, do you know long after the 28 days i should receive this?

As per the image that I posted before the email i received from you states that I would have received the gift within the 28 days of the service activating

Thank you

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Distinguished Sage
Distinguished Sage
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Message 6 of 6

Re: Free Tech Gift

The information on the email was wrong, and only applied to orders earlier this year. Why its not been updated, is a mystery, as it caused lots of misunderstanding.

The timing has probably changed to allow the promotions team longer to process the orders, as I think the free tech promotions have been very popular.

I am just a customer, but @PaddyB  is a BT Employee.

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