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Reidfamily
Beginner
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Message 1 of 6

Free Tech Gift

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Hi Guys, 

my broadband activated on June 20th but I'm yet to receive the reward card email or the code for my free gift? 

 

can anyone help?

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Distinguished Sage
Distinguished Sage
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Message 2 of 6

Re: Free Tech Gift

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@Reidfamily 

Did you claim the reward card, as its not paid automatically and it will expire if you do not claim it?

https://www.bt.com/manage/bt-reward-card/

What free gift was offered when you placed your order?

 

 

Reidfamily
Beginner
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Message 3 of 6

Re: Free Tech Gift

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thats great! Reward card is on its way! Free Gift Xbox One S or a Samsung Galaxy tab
Moderator
Moderator
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Message 4 of 6

Re: Free Tech Gift

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@Reidfamily Thanks for posting and welcome to the BT.com community forums.  I've sent you a Private Message with details on how you can get in contact with the mod team and we'll be happy to get this looked into.

Community ModeratorNeilO
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Moderator
Moderator
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Message 5 of 6

Re: Free Tech Gift

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Hi @Reidfamily thanks for sending over your details, I've raised a complaint with our gift team chasing this up for you and we'll get back in touch with you as soon as they update us.

Community ModeratorNeilO
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Moderator
Moderator
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Message 6 of 6

Re: Free Tech Gift

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Hi @Reidfamily I called there but missed you, I'm really sorry about the delay getting back to you. I wanted to let you know that an email was sent yesterday with the code so you can claim your free gift. 

Community ModeratorNeilO
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