Although I should point out that BT should probably change their wording to 28 working days then, to avoid confusion. After all if the email arrivies Monday it is clearly not within 28 days.
Thanks for taking the time to chat with me this evening.
I'm sorry it took so long for you to receive the code to claim for your free gift. I have sent you the code a few minutes ago and I have included the link you need to claim for the gift.
As this is sorted I will go ahead and close this off from here as agreed.
Absolutely brilliant.... order now placed with delivery due in the next few days. Happy Days indeed. Huge thanks to everyone involved in resolving this! Thanks Robbie for taking the time to call and speak with me about it 🙂