Free Tech

[vinfoz]

Hello we've still not received a code for free tech and it's been 14 days since our activation date.
Thanks.
Jacqueline.

[Keith_Beddoe]

Welcome to this user forum. @vinfoz 

If its only just 14 days, then please give it a few more days. If the email does not turn up by next Monday, then please post back here.

[vinfoz]

OK thank you Keith we will do

[Keith_Beddoe]

There have been a couple of posts recently where the email had either ended up in the spam folder, or arriived within a day. I also suspect that the emails are sent out in batches

[vinfoz]

Hi still no email with the code our activation date was 18th March.
Thanks.

[Keith_Beddoe]

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

[RobbieMac]

Hi @vinfoz 

Thanks for posting back!

I'm sorry that you haven't received the code to claim your free gift.  I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Cheers,

Robbie

[DanielS]

Hey @vinfoz,

I've sent you a private message letting you know what's happening.

As soon as I get an update, I will be in touch.

Thanks

DanielS

[DanielS]

Hi @vinfoz,

I'm still waiting for word back from the Gift team. They should hopefully update me over the next few days.

As soon as I hear anything, I will let you know.

Thanks

DanielS

[vinfoz]

Thank you Daniel much appreciated