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roystc
Beginner
805 Views
Message 1 of 31

Free X Box One

Hi, I took out a new broadband package with BT back in December 2019 which included a free gift of an X Box one, I understand there was a wait but we are now in April 2020. Has anyone else had the same problem.  I can not get through on the phone lines or make a complaint by email.

Most grateful for any help.

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30 REPLIES 30
NeilO
Moderator
Moderator
790 Views
Message 2 of 31

Re: Free X Box One

Hi @roystc, I've sent you a private message so you can get in touch.

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roystc
Beginner
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Message 3 of 31

Re: Free X Box One

Thank you
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Rizzlers066
Contributor
764 Views
Message 4 of 31

Re: Free X Box One

I have never heard bt giving that kind of gift its usually monetary off ur bill as credit but never a x box 1
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Mg821
Beginner
732 Views
Message 5 of 31

Re: Free X Box One

Hi. 
I am in a similar position.

Package has been active well over a month and had an email to confirm I’m eligible for a free Xbox but nothing has arrived,  I’ve tried to chase and can't get through by phone and emails not replied to. 

 

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DavidM
Moderator
Moderator
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Message 6 of 31

Re: Free X Box One

Hi @Mg812 and welcome.

Can you check your spam / junk folder? Let me know if there's anything there.

Cheers

David

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Mg821
Beginner
723 Views
Message 7 of 31

Re: Free X Box One

Hi David. 

no there is nothing in spam/junk

 

 

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DavidM
Moderator
Moderator
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Message 8 of 31

Re: Free X Box One

Thanks for checking @Mg821

I'll look into this for you. I've sent you a private message with details on how to get in touch.

Cheers

David

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Rizzlers066
Contributor
697 Views
Message 9 of 31

Re: Free X Box One

its fake message that's why ur not gonna get an xbox
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DavidM
Moderator
Moderator
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Message 10 of 31

Re: Free X Box One

What makes you think it's a fake message @Rizzlers066?

Cheers

David