Hi, I took out a new broadband package with BT back in December 2019 which included a free gift of an X Box one, I understand there was a wait but we are now in April 2020. Has anyone else had the same problem. I can not get through on the phone lines or make a complaint by email.
Most grateful for any help.
I am in a similar position.
Package has been active well over a month and had an email to confirm I’m eligible for a free Xbox but nothing has arrived, I’ve tried to chase and can't get through by phone and emails not replied to.