Started a new contract on the 19th May that included a free gift (JBL Sound Bar). The free gift email should have been sent within 14 days - not received it yet?
Welcome to the Community and thanks for your post!
Sorry that you haven't received the email to claim your free gift. You're right, you should have received the email to claim the free gift 14 days following activation of your services.
I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages