I ordered BT fibre superfast 2 on 3rd /May/2019 which was activated on 13th/May/2019 but I haven't received my free gift card.
Can you please tell me how can I get it resolved?
Hi @Indy1 ,
Welcome to the Community and thanks for posting.
I'm sorry to be the bearer of bad news. If you have not claimed the rewards card within 3 months of the service going live then the offer will expire and you will no longer be able to take up the offer.
If a reward was offered on the date you placed your order, it will expire 3 months after the date your broadband is installed. (If your order was placed before the 1st JULY 2016, then the 6 month claim period still applies).
Sorry if this is not the response that you had hoped for.