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Indy1
Newbie
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Message 1 of 4

Free gift email not received

Hi

I ordered BT fibre superfast 2 on 3rd /May/2019 which was activated on 13th/May/2019 but I haven't received my free gift card.

Can you please tell me how can I get it resolved?

Thanks.

 

 

 

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Moderator
Moderator
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Message 2 of 4

Re: Free gift email not received

Hi @Indy1 welcome to the community and thanks for posting, have you claimed your Rewards card on this link?

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Indy1
Newbie
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Message 3 of 4

Re: Free gift email not received

No, I was not aware of it, and now it is showing as expired. How can I claim it.

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Moderator
Moderator
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Message 4 of 4

Re: Free gift email not received

Hi @Indy1 ,

Welcome to the Community and thanks for posting.

I'm sorry to be the bearer of bad news. If you have not claimed the rewards card within 3 months of the service going live then the offer will expire and you will no longer be able to take up the offer. 

If a reward was offered on the date you placed your order, it will expire 3 months after the date your broadband is installed. (If your order was placed before the 1st JULY 2016, then the 6 month claim period still applies).

Sorry if this is not the response that you had hoped for.

Matt

 

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