I upgraded my sim in December 2019 which included a free gift of headphones. This is the 3rd time I’ve been in touch and still nothing
Thank you for posting and welcome to the Community. I'm sorry you haven't received your headphones as part of your order for signing up for BT. If you send me your details, I'll be able to chase this for you.
I have sent you a private message with instructions on how to contact me. You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages
Hi I am also still awaiting free JBL Headphones since December 2019 and a 2nd mobile was added (I know have 5 in total) with JBL Speaker but not received this either from November 2019. The last time I called was in March 2020 and was advised that 'The Gift Team' would sort it out for me. Still waiting 😞