Welcome to this user forum. @andrewashworth
Once the cooling off period has passed (14 days after the activation date), you should receive an email with a code to claim your free gift.
Once you have received your code, you can select your free gift from the BT Shop here - https://shop.bt.com/other-pages/bt-customer-offers/bt-broadband-march-2019-offer/
The reward card has to be claimed, its not sent automatically.
I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.
Welcome to the Community and thanks for your post!
I'm sorry that you haven't received the free gift or reward card that was included in the package you had signed up to. I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages
Hi @andrewashworth this is a quick message to let you know that I haven't forgotten about you. I'm waiting for updates from the gift team regarding the case I raised with them and as soon as I have any news I'll give you a call.