@richh777 Thanks for posting and welcome to the BT.com community forums, I'm sorry that you haven't heard back about your free gift. I've sent you a Private Message with details on how you can get in contact with the mod team and we'll be happy to chase this up.
Thanks for taking the time to send us over your details. Sorry you haven't received the code to claim for the free gift.
I appreciate the time you've taken to chat with me this morning. Especially with it being a Sunday! I have contacted the gift team on your behalf. They'll email you the code and the link to the BT Shop to place your order.
There isn't anything further I need to do from here so I will go ahead and close things off from here.