Despite several chats and calls to various people had my broadband and phone installed 15th Aug and STILL waiting on my free gift!
Constantly being fobbed of and told my complaint had been registered and I would receive an email with the gift code within 5 days-been told that 3 times now.
Welcome to the Community and thanks for posting.
I'm sorry about the delay in getting your rewards card sent out to you. I've sent you a Private Message with details on how you can get in contact with the mod team. We are really busy at the moment so it could be next week before we get this case picked up.
If the offline team gets back to you before we do please let us know.
Same here I’ve been doing exactly the same, live chat never get anything sorted, saying they have emailed the gift team but still no reply after 5 days